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Get billing and insurance help at home

To practice social distancing and avoid COVID-19 screening at hospital entrances, you can access these services from home:

  • Pay a bill - Click here or call 319-768-3625, and press option 2 visit.
  • Enroll in Presumptive Medicaid or Healthcare Marketplace - Call 319-768-3625, and press option 2.

For additional billing information, including price transparency, visit our Billing & Financial Services page.

COVID-19 TestinG

Great River Health will continue offering nasal swab COVID-19 testing beginning Monday, July 19. Unlike the government-funded Test Iowa program, there will be a fee. Insurance may cover the cost.

Testing is available at these locations:

Burlington: COVID-19 testing is available at QuickCare, 624 S. Roosevelt Ave., Suite 101.

Fort Madison: COVID-19 testing is available at Walk-In Clinic-Southeast Iowa Regional Medical Center, 5409 Avenue O, Suite 120.

Keokuk: COVID-19 testing is available in Urgent Care at Keokuk Clinic, 3285 Main St.

West Burlington: Patients who have primary care providers at Southeast Iowa Regional Medical Center clinics in West Burlington should call their clinic to make an appointment.

Henry County: Henry County Health Center clinics in Mount Pleasant, New London, Wayland and Winfield offer COVID-19 tests to patients, who must see a health care provider before receiving a test. To schedule an appointment, call 319-385-6540.

Testing also is available without a health care provider’s order in Henry County Health Center’s Laboratory. To make an appointment, call 319-385-6540. Payment is required at the time of the test. Because tests are performed without an order, they are not covered by government programs like Medicare and Medicaid, and private insurers.

Note about COVID-19 testing for airline travel

There are several types of COVID-19 tests. Airlines require results from specific types of tests for travel. Great River Health offers airline-approved testing. People who need to be tested for airline travel in West Burlington or Fort Madison should contact their primary care provider to be scheduled for the test. COVID-19 tests for travel may not be covered by insurance.

Henry County Health Center’s Laboratory test is airline-approved. To make an appointment, call 319-385-6540. Payment is required at the time of the test.

Hospital Entrances & Screening

Everyone entering the hospital is asked about the presence of COVID symptoms and exposure. If potential visitors are positive in any area, they will not be allowed to visit.

All potential visitors and outpatients are screened before entering the hospital through these locations:

West Burlington Campus

  • Main entrance - 5:30 a.m. to 6 p.m. Monday through Friday
  • Emergency Department entrance - 24 hours a day
  • Cancer Care Plaza - 6:45 a.m. to 5:30 p.m. Monday through Friday
  • Mercy Plaza - 6:45 a.m. to 5:30 p.m. Monday through Friday

Fort Madison Campus

  • Main hospital entrance - 7 a.m. to 3:30 p.m. Monday through Friday
  • Emergency Department entrance - 24 hours a day
  • Main clinic entrance - 6:30 a.m. to 5 p.m. Monday through Friday
  • Rehabilitation Services - 7:30 a.m. to 4 p.m. Monday through Friday

Clinics that are not attached to Southeast Iowa Regional Medical Center are also screening patients, visitors and employees. Masks are also required.

Medical Records

If you need copies of your medical records, please call before coming to the hospital. We will give you a pickup time and deliver your records to your vehicle. Hours are 8 a.m. to 4:30 p.m. Monday through Friday.

Respiratory CLinic

Fort Madison-area residents seeking nonemergency care for coughing and difficulty breathing must make an appointment to be examined in the Walk-In Clinic-Southeast Iowa Regional Medical Center.

Call 319-376-2134.

Vaccine Booster

COVID-19 boosters are expected to become available in September. If it has been eight months since your last dose of the Pfizer or Moderna vaccine, you will be eligible for a booster dose. A plan for people who receive the Johnson & Johnson vaccine is being developed. Details about local vaccination will be announced. Read yesterday’s statement from the US Department of Health and Human Services:


Southeast Iowa Regional Medical Center primary care clinics offer COVID-19 vaccines. To make an appointment, call your provider.

Vaccines also are available at area pharmacies and county health departments:

Children's vaccines, ages 5 to 11

Children must be established patients, and appointments are required at these clinics:
  • Family Medicine-West Burlington
  • Family Medicine, Mercy
  • Keokuk Clinic
  • Pediatrics-Fort Madison
  • Wapello
Des Moines County Public Health, Burlington, 8:30 a.m. to 4 p.m. Thursdays, Appointments and walk-ins are accepted. The telephone number is 319-753-8217.
Lee County Health Department, Fort Madison, 3 to 7 p.m. Tuesday, Nov. 30. Appointments are required. Call 319-372-5225.


Visiting Restrictions - Updated July 27

To protect our patients, employees and community from potential COVID-19 infection, visiting is limited at Southeast Iowa Regional Medical Center.


Visitors must:

  • Be at least 18 years old
  • Pass COVID-19 screening
  • Wear a mask at all times while in the building
  • Stay in the patient’s room or designated visitor area


General visiting hours: 8:30 a.m. to 8 p.m.

  • Inpatients may designate two visitors for the length of their stay. One visitor at a time. Each person may visit once a day.
  • Patients who are being admitted from the Emergency Department may have one visitor for up to two hours to help with completing the patient history and getting settled in the patient room.
  • Inpatients who are having a procedure may have one visitor present during the procedure.
  • Clergy may visit patients. They must wear a face shield over their mask during the visit.
  • Inpatients who are being discharged may have one family member come to the patient’s room up to two hours before discharge. This time will be used for education, reviewing new medications or treatments, and answering questions about the transition to home.

Patients in these situations may not have visitors:

  • Under investigation for COVID-19
  • Isolation precautions, except for restrictive and contact precautions

Area-specific visiting

  • Behavioral Health Unit (West Burlington Campus) - Visiting hours are 5 to 7 p.m.
  • Geriatric Behavioral Health Unit (Fort Madison Campus) - Visiting hours are 4 to 5 p.m. and 6 to 8 p.m. weekdays, and 2 to 5 p.m. and 6 to 8 p.m. weekends and holidays.

Visiting hours don't apply in these areas:

  • End of life when death is imminent - Two visitors
  • Obstetrics Unit - One partner or birth support person; second person during labor only
  • Nursery and Neonatal Intensive Care Unit (NICU) patients - One birth parent plus one significant other
  • Pediatrics Unit/patients under 18 - Two parents or guardians


Exceptions that require approval for visitation outside of visiting hours by the unit director:

  • Family members may participate in care planning meetings when required.
  • Patient has transitioned to comfort care.
  • Patients with disruptive behavior whose family member is key to their care may have one visitor overnight.
  • Patients who have altered mental status or developmental delays who require a caregiver to help provide safety may have one visitor overnight.
  • Other special circumstances may be approved by the unit director.


Visiting rules for outpatients:

  • Cancer treatment - One visitor
  • Clinics - Adult patients who require a caregiver or emotional support person and children under 18 may have one visitor who must remain in the patient's room for the entire visit.
  • Women’s Health - One visitor for obstetrics patients
  • Day Hospital - One visitor
  • Diagnostic Imaging - No visitors unless the patient is under 18 or needs assistance
  • Emergency Department - Two visitors
  • Heart & Vascular Center - One visitor
  • Laboratory testing - No visitors unless the patient is under 18 or needs assistance
  • Outpatient Surgery - One visitor
  • Pediatrics (FM) - Two parents

Masks are required to be worn in all of our health care facilities.

Screening Process:

  • Visitors will be asked about the presence of COVID-19 symptoms and exposure, and if they have an appointment.
  • Visitors will receive a mask if they don’t have one. It must be worn at all times in the building.
  • Visitors must be at least 18 years old.