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How to Make a Complaint

If you are displeased with the services you have received, please call the Patient Ambassador at 319-768-4906 between 8 a.m. and 4:30 p.m. Monday through Friday.

Patients and their surrogate decision makers have the right to file complaints regarding quality of care concerns or safety issues to the State of Iowa and the Center for Improvement in Healthcare Quality, Southeast Iowa Regional Medical Center's accrediting organization.

Iowa Department of Inspections and Appeals

Lucas State Office Building
321 E. 12th St.

Des Moines, IA 50319

Telephone: 877-686-0027

Center for Improvement in Healthcare Quality

Mail
Centers for Improvement in Healthcare Quality
Attn: Chief Executive Officer
P.O. Box 3620