Infectious Disease specialist Souha Haydoura, MD discusses the importance of social distancing.

Visiting Restrictions

To protect our patients, employees and community from potential coronavirus infection, visiting is allowed only in designated areas.

Outpatients at the hospital for clinic, Diagnostic Imaging and Laboratory appointments, and Emergency Department care may not be accompanied by a visitor except:

  • Patients under 18 may have one visitor who is a parent or guardian.
  • Patients having surgery or procedures may have one visitor on the day of the surgery or procedure only.
  • Patients requiring special assistance may have one visitor or guardian.
  • Emergency Department:
    • Visitors may be allowed based on the patient’s clinical situation.
    • Patients at end of life where death is imminent may have two visitors.

Visiting is allowed only in designated areas. No visiting is allowed in these areas:

  • Behavioral Health Unit
  • Cardiovascular Care Unit
  • Intensive Care Unit
  • Medical Care Unit
  • Medical-Surgical Unit
  • Progressive Cardiac Unit
  • Rehabilitation Unit

In other areas, patients are limited to the same visitors for the entire time they are hospitalized. They must stay in the patient’s room or designated visitor area. Visitors must be at least 18 years old (unless they are the parents of a pediatric patient). They must pass a screening before visiting these areas:

  • End of life when death is imminent – Patients may have two visitors.
  • Obstetrics Unit – Only the mother’s designated support person may visit unless COVID-19 is suspected or present in the mother.
  • Nursery and Neonatal Intensive Care Unit – One birth parent plus one significant other may visit.
  • Pediatrics Unit /patients under 18 – One parent or guardian may visit.

Specific circumstances may further restrict visiting.

Families of the patients described below should discuss visiting options with the patient's health care team.

  • Patients with disruptive behavior whose family member is key to their care may have one visitor.
  • Patients who have altered mental status or developmental delays who require a caregiver to help provide safety may have one visitor.


Visitors, outpatients and employees will be asked about the presence of respiratory symptoms and recent travel, and their temperatures will be taken.

All potential visitors and outpatients are screened before entering the hospital through these locations:

  • Main entrance – 5:30 a.m. to 5:30 p.m. daily
  • Emergency Department entrance – 24 hours a day
  • Eastman Plaza – 6:45 a.m. to 5:30 p.m. Monday through Friday
  • Cancer Care Plaza – 6:45 a.m. to 5:30 p.m. Monday through Friday
  • Mercy Plaza - 8:00 a.m. to 12:00 p.m. Monday through Friday

All other entrances will be closed.

Clinics that are not attached to Great River Medical Center are also screening patients, visitors and employees.

Great River Klein Center

Great River Klein Center has implemented a non-essential visitor policy until further notice. This decision is at the recommendation of the Iowa Department of Public Health (IDPH) and Centers for Medicare and Medicaid Services (CMS) to help ensure long-term care facility residents are protected from communicable diseases, including COVID-19.

First COVID-19 Case in Des Moines County

March 25, 2020 - According to a press release from the Des Moines County Public Health Department, the first case of novel coronavirus (COVID-19) has been confirmed in Des Moines County.

According to the Iowa Department of Public Health (IDPH), the individual is self-isolating at home.

Great River Health is prepared for COVID-19 with a call center, respiratory center, COVID-19 inpatient unit and potential drive-through triage center. More information is available on this website.

Great River Health Information

Appointments, Tests & Surgeries

Preventive care appointments

All preventive care appointments - checkups - at Great River Health clinics are cancelled through at least Thursday, April 30. Clinics will call patients to notify them about cancellations and check medication needs. Appointments will not be rescheduled until after the nationwide outbreak is contained.

Elective screenings, diagnostic tests & surgeries

Great River Medical Center has cancelled all elective screening, diagnostic tests and surgeries through at least Thursday, April 30. Surgeons will determine which cases are elective. Great River Medical Center will notify patients and contact them about rescheduling after the nationwide outbreak is contained.


Get billing and insurance help at home‚Äč

To practice social distancing and avoid COVID-19 screening at hospital entrances, you can access these services from home:

· Pay a bill - Click here or call 319-768-3625, and press option 2 visit.

· Enroll in Presumptive Medicaid or Healthcare Marketplace - Call 319-768-3625, and press option 2.

Call Center & Respiratory Center

24-Hour Call Center



Get answers to questions about respiratory symptoms and potential exposure to the illness.

Respiratory Center

Callers who have a cough or difficulty breathing and a fever may be referred to a Respiratory Center. People with symptoms that are tolerable are encouraged to remain at home and self-quarantine for at least seven days or until they are fever-free without medication and have no symptoms for three days.

Family Medicine-Great River Medical Center

1201 W. Agency Rd., West Burlington

7 a.m. to 8 p.m. Monday through Friday

9 am. to 5 p.m. Saturday and Sunday.

Appointments are required.

Besides the Call Center, Respiratory Center appointments can be made through other Great River Medical Center and Great River Health primary-care clinics.

Cancellations & Closures

Outpatient therapies - Great River Medical Center & Universal Therapy Group

Great River Medical Center is discontinuing these outpatient services until the COVID-19 pandemic is over:

  • Cardiac Rehabilitation Phase II
  • Pulmonary Rehabilitation
  • Occupational therapy
  • Physical therapy
  • Speech-language pathology

Universal Therapy Group is discontinuing physical therapy.

Patients are being notified and continuing-care options discussed.

Great River Health Fitness & Universal Fitness

Health Fitness & Universal Fitness will be closed from Tuesday, March 17, until the nationwide outbreak is contained. This includes exercise equipment, land and water classes, and personal training. Heath Fitness memberships will be extended for the length of time the facility is closed.

These services will continue: Occupational, physical and speech therapy; cardiac rehabilitation phase II and pulmonary rehabilitation.


Most public events offered by Great River Health through April 30, have been cancelled. However, some clinical programs will be held. Please visit or Facebook for more information.

Breastfeeding Clinic

The weekly Breastfeeding Clinic is canceled until the nationwide outbreak is contained. Mothers who need individual help with breastfeeding or checking their babies’ weight may call 319-768-2618 to make an appointment.


Volunteers are not present in an effort to protect their health. Many of our volunteers meet the criteria for the high-risk age group for the coronavirus. Hospice volunteers may be an exception.

Senior Insurance Information Program (SHIIP)

SHIIP, a volunteer-based program, is closed. However, SHIIP volunteers are checking phone messages. Call 319-768-3342. You also can call 800-Medicare with your questions.


The hospital cafeteria is closed to the public in response to Iowa Gov. Kim Reynolds' mandate to close restaurants statewide.

Gift Shop

Great River Gift Shop is accepting telephone orders for flowers and gifts for patients or staff. Call 319-768-3480.

The gift shops at Great River Medical Center and Fort Madison Community Hospital are closed.

Clinic Information

Great River QuickCare

Great River QuickCare has changed its process for providing care. Patients should call the clinic at 319-768-4320, to request an appointment. At the time of their appointment, they should check in when they arrive and then wait in their vehicles until an examination room becomes available.

Only patients without vehicles are allowed to wait inside the clinic while wearing a mask. Only the patient and one other person may be in an examination room, unless a parent brings more than one child.

Great River Health-Keokuk Urgent Care

Urgent Care Hours:

  • 8 a.m. to 5 p.m. Monday through Friday
  • 9 a.m. to 4 p.m. Saturday and Sunday

Great River Health-West Point

Great River Health-West Point is closed temporarily. Patients who need acute care services will be directed to another health system clinic.

Clinic Hours

Great River Health clinics will have varying hours throughout the COVID-19 situation. If you reach the voicemail of a clinic, follow the instructions provided.

Medical records

If you need copies of your medical records, please call before coming to the hospital. We will give you a pickup time and deliver your records to your vehicle. Hours are 8 a.m. to 4:30 p.m. Monday through Friday.

  • Fort Madison Community Hospital - 319-376-2130
  • Great River Medical Center - 319-768-1900


Heritage Family Pharmacy

To protect patients and employees, only drive-through service is open at Heritage Family Pharmacy at Family Medicine. If you need a refill, please call 319-753-3681, or use Great River Health’s patient portal before coming to the drive-through window.


What is COVID-19?

COVID-19 (also known as Coronavirus) is a respiratory illness that can spread from person to person.

What are the symptoms?

  • Fever
  • Cough
  • Shortness of breath

Heritage Medical Equipment & Supplies

Roosevelt Avenue location:
Curbside service is available. Call 319-768-4330. You may call ahead with your order and then notify the store when you have arrived or call from your vehicle. Please use the south parking lot.

How is it spread?

  • Contact with someone with the virus who is sneezing and/or coughing.
  • Indirect contact from contaminated hands and objects soiled with nasal and throat secretions, such as tissues.

How you can help prevent the spread of respiratory viruses such as Coronavirus

  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then discard in a trash.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Clean and disinfect frequently touched objects and surfaces.

What is Great River Health doing to prepare for a potential outbreak of COVID-19 (Coronavirus)?

For years, the health system has partnered with Des Moines County Public Health, Des Moines County Emergency Management and other local agencies in emergency preparedness training and planning. The group continues to do this work with COVID-19.

This includes:

  • The health system continues to reinforce infection prevention practices such as hand washing and proper use of personal protective equipment (PPE).
  • Conservation measures are in place to ensure appropriate PPE level availability. We are monitoring all supplies with daily audits.
  • The emergency preparedness team is participating in webinars hosted by the Iowa Department of Public Health (IDPH) to stay up-to-date on the latest recommendations.
  • If a patient presents to one of our locations and they meet the CDC testing requirements for COVID-19, a process is in place. If COVID-19 testing is the next step, the specimen will be collected and sent to the state for processing. While the test results are pending, the patient will be managed in the appropriate setting which could be their home or the hospital.

Employee travel

  • To protect our employees and patients from potential coronavirus infection, Great River Health is restricting health-system sponsored travel for conferences and work-related activities.

    Employees who have traveled on personal time will be required to follow CDC guidelines when the return to work.


We are grateful for donations of homemade face masks for potential use in a COVID-19 outbreak in our community. Links to two patterns are below. Please follow one of these patterns using 100% tightly woven cotton fabric.

Drop off masks at the main entrance to the hospital. They will be washed at the hospital. Using CDC guidelines, the hospital will determine when cloth masks would be used by patients with no respiratory symptoms. Patients with COVID-19 symptoms and staff who care for them will use surgical masks unless the nationwide supply is exhausted.