West Burlington, Iowa, Dec. 7, 2018 – Heather Nelson, Quality Resources,
has been named an EXCEL Service Hero at Great River Health. The health
system recognizes employees who demonstrate actions that extend beyond
routine, expected employee behavior.
Criteria for the service hero award are based on the health system’s
philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding
expectations, Caring and compassionate, Energetic teamwork, and Leadership
Heather received a call from a a patient who was recently discharged from
the hospital. The woman didn’t have the support hose her physician
had ordered. Heather spent quite a bit of time tracking down the correct
orders and what had been done. Then Heather, who is a registered nurse,
delivered the hose and helped the woman put them on.
The patient was quite happy with this, and the patient’s Great River
Home Health case manager said she was “absolutely blown away by
this dedication and level of service.”