Nelson Named Great River Health EXCEL Service Hero

West Burlington, Iowa, Dec. 7, 2018 – Heather Nelson, Quality Resources, has been named an EXCEL Service Hero at Great River Health. The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior.

Criteria for the service hero award are based on the health system’s philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassionate, Energetic teamwork, and Leadership and professionalism.

Nelson’s nomination
Heather received a call from a a patient who was recently discharged from the hospital. The woman didn’t have the support hose her physician had ordered. Heather spent quite a bit of time tracking down the correct orders and what had been done. Then Heather, who is a registered nurse, delivered the hose and helped the woman put them on.

The patient was quite happy with this, and the patient’s Great River Home Health case manager said she was “absolutely blown away by this dedication and level of service.”