How to Make a Complaint

If you are displeased with the services you have received, please call Quality Resources at 319-768-4906 between 8 a.m. and 4:30 p.m. Monday through Friday.

Patients and their surrogate decision makers have the right to file complaints regarding

quality of care concerns or safety issues to the State of Iowa and the Center for Improvement in Healthcare Quality, Great River Medical Center’s accrediting organization.

Iowa Department of Inspections and Appeals

Lucas State Office Building
321 E. 12th St.
Des Moines, IA 50319-0083

Telephone: 515-281-71-2

Center for Improvement in Healthcare Quality

ATTN: Executive Director
P.O. Box 3620
McKinney, TX 75070

  • Telephone: 866-324-5080
  • Fax: 805-934-8588
  • Email:
  • In-person by appointment: Call the executive director at 866-324-5080.