Eads named Great River Health System EXCEL Service Hero

Nominated for exceeding Cafeteria customers' expectations

West Burlington, Iowa, May 9, 2018 – Jimmy Eads, Nutrition Services, has been named an EXCEL Service Hero at Great River Health. The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior.

Criteria for the service hero award are based on the health systems’ philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassionate, Energetic teamwork, and Leadership and professionalism.

Eads was nominated for continually exceeding customers’ expectations while working on the grill in Great River Medical Center’s Cafeteria.